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Privacy Policy of Polytec Australia

About this privacy policy

At Polytec Australia (we, our, us), we value and respect your privacy and take the protection of your personal information seriously.

We have prepared this privacy policy to inform you of the personal information we collect and hold about you, and how we use that information. This privacy policy also provides information about your privacy rights as an individual and how to contact us if you have any privacy concerns.

This privacy policy may change from time to time and it is therefore important that you review it regularly.

What personal information do we collect and handle?

Personal information is any information or opinion about an identified (or reasonably identifiable) individual, whether or not the information or opinion is true, and the information or opinion is recorded in a material form.

The type of personal information we collect and hold will depend on your relationship with Polytec Australia, and may include the following:

  • Your full name, date of birth, contact and other details (including your residential address, e-mail address, fax and telephone number), including details of any entity through which you acquire a financial product or receive another financial service from us;
  • Information and/or documentation to verify your identity for the purposes of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) and/or other legislation and regulations regarding identification verification, and tax reporting and withholding;
  • Information and/or documentation to support you qualifying as a “wholesale client” within the meaning of Chapter 7 of the Corporations Act 2001;
  • Your tax file number (as authorised under the tax laws and the Privacy Act) and bank account details;
  • Information that may allow us to evaluate whether to, and if we determined to do so, grant a lease or enter into agreements with you, and to manage our relationship with you as a tenant, including your rental history;
  • Information you provide when you apply for employment at Polytec Australia, including when providing a resume or completing new employee forms;
  • Any correspondence between you and us;
  • Any other personal information you provide when you make an inquiry, request information or otherwise correspond with us.

How do we collect your personal information?

We will collect personal information directly from you wherever it is reasonable and practical to do so. We may collect personal information from you:

  • When you communicate or interact with us by telephone, email, online (including through our website), or in person;
  • When you complete a form or a survey.

We may also collect your personal information from third parties including:

  • Real estate agents and other third parties who provide services to us;
  • Other third party selling agents for marketing purposes.

You must only provide us with the personal information of someone else if you have that person’s consent to do so.

Why do we collect your personal information?

We collect, hold, use and disclose personal information for a number of reasons, including:

  • Carry on our business and to provide our products and services;
  • Assess your application and establish and administer your investment in a Fund;
  • Effectively operate a Fund;
  • Verify your identity before transactions are processed, your instructions are carried out, or providing you with information about your investment, including as required to comply with our obligations under the AML/CTF Act and other legislation and regulations regarding identification verification, and tax reporting and withholding;
  • Provide you with information about other products or services offered by Polytec Australia;
  • Maintain our relationship with you, including to respond to your enquiries, feedback or complaints and provide you with requested information;
  • Assist with the administrative, marketing (including direct marketing), planning, product or service development, quality control or research purposes of us and our contractors and service providers;
  • Assist in determining whether to make you an offer of employment or engage you under a contract, and to manage your employment or contractual arrangement on an ongoing basis;
  • Evaluate whether to grant a lease or enter into agreements with you, and if you are a tenant, to manage the tenancy, maintain contact details and records, respond to queries or complaints, process transactions and for security and risk management purposes including incident investigation, loss prevention, claims management and litigation and to comply with any law or regulation;
  • Prepare internal reporting that includes identifiable customer information (for example, customer sales or marketing information, complaints or issues reporting, registry operations reporting) to satisfy any legal requirements.

Who might we disclose your personal information to?

We may disclose your personal information to various third parties for any of the purposes identified above. The types of third parties with whom we exchange personal information include:

  • Our service providers, including providers of promotion, accounting, auditing, legal, data processing, data analysis, document management, information broking, research, and technology services;
  • Various third party suppliers and partners, which provide services and support for our operations;
  • Law enforcement agencies and other organisations where required or permitted by law;
  • Service providers engaged by us from time to time, to contact you to request your feedback on our website or our projects;
  • Printers and mailing houses, information technology systems software providers, actuaries, and research organisations;
  • Government agencies and regulatory bodies, such as the Australian Securities and Investments Commission, the Australian Taxation Office, and the Australian Transaction Reports and Analysis Centre;
  • Financial services intermediaries, such as financial planners;
  • Other third parties you have authorised to receive your personal information.

Prior to disclosing any of your personal information to an unrelated person or organisation, we will take all reasonable steps to satisfy ourselves that the person or organisation has a commitment to protecting your personal information at least equal to our commitment, or that you have consented to us making the disclosure.

What if we can’t collect your personal information?

If you do not provide us with the personal information we need, some or all of the following may occur:

  • We may not be able to offer or provide you with information;
  • We may not be able to respond to your requests.

Visitors to our website

To help improve the information we provide through our website, certain information is collected from your browser. This information is collected as statistical information and includes the IP address, browser type, language and access times.

We may use “cookies” to help us tailor our website to better suit your needs and improve our service. Cookies are packets of information stored in your computer"s memory and hard drive when you visit certain web pages. Cookies are used to enable websites to function or to provide information to the owners of a website.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note this may interrupt your ability to use the full functionality of the Website.

How do we protect your personal information?

We take all reasonable steps to keep personal information protected from loss, interference, misuse or unauthorised access, modification or disclosure.

How we hold your personal information

All personal information we collect will be held securely and in accordance with this Privacy Policy.

Direct marketing communications

We may also send you direct marketing communications and information about any other products or services offered by us that we expect may be of interest to you. These communications may be sent in various forms, including posted mail and email. You may opt-out of receiving marketing communications from us at any time.

How can you access and correct your personal information?

You can request access to the personal information we hold about you at any time by contacting our Privacy Officer. You may also request the correction of any of the personal information we hold about you.

How can you make a privacy complaint?

You can contact our Privacy Officer if you have any concerns about how we have handled your personal information. If you are not satisfied with the manner in which we have dealt with your complaint, you may contact the Office of the Australian Information Commissioner.

Policy reviews

From time to time, we may review and update this Privacy Policy. All personal information will be collected and handled by us in accordance with the most recently updated Privacy Policy.

Request a copy of this Privacy Policy and further information

A copy of our current Privacy Policy is available from us free of charge from our website.

How to contact us

If you have any further questions relating to this Privacy Policy, please contact our Privacy Officer:

Contact: Kenny Ji
Address: Suite 2903, Level 29, 1 Market Street, Sydney NSW 2000
Email: [email protected]
Phone: 02 9182 5863

Last updated: 2024